FAQ

A. Orders:

1. How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

2. Can I change or cancel my order?
Orders can only be changed or canceled within a short time after being placed. Please contact us as soon as possible. Once an order has been processed or shipped, it cannot be modified or canceled.

3. Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

B. Shipping

4. How much does shipping cost?
We offer a flat shipping rate of $4.99 for all orders within the United States.

5. How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 4–7 business days after shipment.

6. Do you ship internationally?
Currently, we only ship within the United States.

7. How can I track my order?
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

C. Returns & Refunds

8. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

9. Do you offer free returns?
Yes, we provide free return shipping for approved returns.

10. How do I start a return?
You must contact us with your order number and reason for return. Once approved, we will provide a return label and instructions.

11. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear.

D. Products

12. Are your products good quality?
We focus on providing products that combine unique design, reliable quality, and affordability.

13. Are your gift items suitable for all occasions?
Yes, our products are designed to be versatile and suitable for a wide range of occasions and customers.

E. Payments

14. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.

15. Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment systems to protect your information.

F. Support

16. How can I contact CityStore?
For any questions or support, please contact us at:

Phone: +1 (212) 386-0007

Email: info@citystore.us

Address: 1 Centre St, New York NY 10007, United States

Customer Service; 9 AM–5 PM (Monday to Friday)